Refund policy

 

We (FABIOUS) offer a 10 to 15-days return policy, implying that you can return your ordered product(s) within 5 to 7 days of receiving the product. Our return policy is only applicable to products that have been ordered online from our website. Once we receive your return, an inspection will be conducted, and based on that our team will evaluate if the product is in its original condition. The final decision stands with the management & can not be contested by any means.

The following criteria must be met to be eligible for a return:

All products must be unused and should be returned in their original condition.

  • Price tags, warranty cards, and packaging must be intact
  • Gifts and freebies must be returned with the original product
  • The product should be returned in its original box/packing.

Eligibility for Returns

  • Physical Damage: We accept returns for products that arrive with visible physical damage during transit.
  • Incorrect Product Delivered: If you receive a product different from what you ordered, we will gladly process a return.

Conditions for Returns

Initiating the Return Process: To initiate a return, please get in touch with our customer support team within 10-15 days of receiving the product. Provide a detailed description of the issue along with supporting images/ videos.

  • Return Shipping: We will cover the shipping costs for returns due to physical damage, or incorrect product delivery.
  • Return Packaging: Please ensure that the product is securely packaged in its original packaging, including all accessories, tags, and documentation.

Replacement Policy

If you wish to replace a product, please follow these guidelines:

  • Replacement Request: Contact our customer support team within 5 to 7 days of receiving the product to express your desire for a replacement.
  • Return Shipping: Customers are responsible for the return shipping costs for replacements due to a change of mind.
  • Condition of the Product: The product must be in its original condition, unused, and with all original packaging, tags, accessories, and documentation.

Note: We reserve the right to refuse returns or replacements if the above conditions are not met.

Damages and issues

When you receive your order, please inspect it and contact us immediately if it is damaged, defective, or the wrong item was sent. This will allow us to evaluate the issue and resolve it.

If you receive a damaged product, please contact our Customer Service within 48 hours of delivery.
You can email us at info@fabious.store or send a message on WhatsApp at +91 90336 59869.

 The pick-up and delivery of the products will be taken care of by FABIOUS.

Exchanges

In order to exchange an item, you must return the original item, and once the return is accepted, we will ship the new product. If you opt to exchange the current product with a different product, you will have to pay the differential amount if any, also a shipping charge would be applicable. Likewise, if the differential amount is less, we will refund you this amount.

Incorrect / Incomplete Shipping address

The refund will not be granted if we receive a wrong or incomplete shipping address. Also, we cannot provide a refund in case there are three unsuccessful delivery attempts by our shipping agency, or if the package has been refused by the receiver.

Refunds

Upon receiving and inspecting your returned product, we will notify you regarding the status of your refund. If approved, the refund will be processed automatically to your original payment method.  

Please note that refunds are typically credited within *72 hours* after the product has been returned to the delivery agent or designated return point. This timeline applies only to customers who made *online payments*. For *Cash on Delivery (COD)* orders, this refund policy does not apply. Refunds for online transactions will be processed through the same payment method used for the purchase.